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Fatmir Xhilaj brings a keen sense of business operations to Motif Jewelers in his role as Director of System Controls. With more than a decade of retail sales and management experience, he oversees our internal and external customer service practices, ensuring every in-store or online experience is a pleasant one. Fatmir also develops, implements, and manages internal quality control systems for consistency in established standards within our industry. He is a certified AGS sales associate and continues to pursue advanced education in accountancy.