Returns and Exchanges

At Motif Jewelers, we believe in creating memorable moments through our jewelry. Sometimes, a purchase made online does not meet all your expectations. If for any reason you are dissatisfied with your purchase, you can return any item in its original condition for a refund or an exchange. Refunds will be credited in the same form as they were paid. Some limits apply on specialty items and special size items (such as rings), so please contact us for details.

Returns

Eligible up to 10 days from the date of delivery. Shipping is non-refundable. Return shipping charges will only be refunded due to discrepancies and errors of Motif Jewelers. We only refund up to the price of “standard ground” shipping.

Returns may take one to two weeks to process and at least one billing cycle for the credit to appear on your credit card statement.

Exchanges

Exchanges of equal or greater pricing are eligible up to 30 days from the date of delivery. Shipping charges will only be refunded on exchanges resulting in higher price. 

Processing a Return

1. Return Authorization (RA): Contact us at 734-287-2145 or email (info@motifjewelry.com) to receive an RA number. RETURNS ARRIVING WITHOUT AN RA WILL NOT BE ACCEPTED AND WILL BE RETURNED TO SENDER. RA's EXPIRE IN 14 DAYS.
2. Send item to Motif Jewelers. Please box all packages (more secure then envelopes). Include your RA number, order number and original packaging. Include any diamond certificates, appraisals, certificates of authenticity (if not returned, you may be liable for a $350 replacement cost).

   Mail to:

   Motif Jewelers
   ATT: Online Return #(YOUR RA NUMBER GOES HERE)
   23000 Eureka Road
   Taylor, MI 48180

3. Upon return, the item(s) will be reviewed by our Inventory Control department. Items showing signs of wear, have security tags removed, have been engraved, altered, re-sized, or damaged cannot be accepted. Rings ordered in sizes not in stock are non-returnable. Returns without an RA or items that are improperly packaged or uninsured will be refused receipt. Motif Jewelers is not responsible for lost packages, therefore you should insure any return packages. 

In-Store Purchases and Returns

Please note that purchases made at one of our retail locations will follow a separate return and exchange policy. For all in-store purchases, items will qualify for a 7 day return and 30 exchange policy. Items must be returned or exchanged with an original receipt to the location in which they were purchased. All returns are refunded by company check after assessment of merchandise has been made. Assessment can take up to two weeks. All returns and exchanges must be approved by management.